2018 Worldcom Confidence Index

Local Differences

While the ‘battle for talent’ seems to be universal, there are some significant differences between the regions and countries. We have four regional reports: America, Asia, Central and Eastern Europe and EMEA plus eight country reports: China, Czech/Slovakia, France, Germany, Italy, Japan, UK and USA that brings these differences to life.

Download your country/region confidence index report.

Part 2 – The Worldcom Confidence Index

The results of our survey uncovered interesting differences in levels of confidence between leaders of a different role, age, gender, size of business, geographic presence and where the business is headquartered.

As a result, in addition to highlighting key issues and trends, we have created the Worldcom Confidence Index. The Index score is calculated by adding the percentages for the extremely confident ranking of each demographic and dividing by the number of demographic categories.

Comments on the Report

Ruth Dance, Managing Director, The Employee Engagement Alliance

“I would encourage small organizations to take advantage of proven best practice to energize their employees. It should be easier to make a significant impact in a smaller business because lines of communication are shorter, and layers of communications are fewer. Making an effort to involve and engage employees in developing a stronger Purpose and driving improvement will pay real dividends in business performance.”

Aimee Lucas, Vice President and Customer Experience Transformist, Temkin Group

“Our annual Employee Engagement Benchmark Study shows that, compared to disengaged employees, highly engaged employees deliver significant business value. They are almost five times more likely to recommend the company’s products and services, they are over four times more likely to do something that is good, yet unexpected, for the company, they are three times more likely to stay late at work if something needs to be done, and they are over five times more likely to recommend an improvement at the company.”

Amy Brann, Synaptic Potential

“Every week we learn more about how our incredible brains work – and the mysteries continue to be unveiled. From raising oxytocin levels to become better mind readers and more empathetic, to the effects of testosterone on negotiations – we know chemicals are hugely influential on results. Strengthening different networks in the brain helps people literally change previously considered ‘fixed’ personality traits. In a world rapidly welcoming machine learning, knowing what makes us human and how to strengthen our unique gifts is an urgent matter.”

Patrick Müller, Sophos

“Technology can only protect you so far, in the war against cyber crime. We believe it’s essential that every organization is proactive in educating its employees about safer cyber practices. This needs to be a continuous activity as cybercriminals are constantly innovating to find new ways to breach our defenses.”

Celine Schillinger, Head of Quality, Innovation and Engagement, Sanofi Pasteur

“Ideas and actions from our employees transformed the performance of our vaccines manufacturing division. For example, employees changed the way samples are labeled which saved over 1000 work hours a year at one site alone. Other employees have simplified documents or improved the use of raw materials, saving precious resources to help us better achieve our mission.”

Ruth Dance, Managing Director, The Employee Engagement Alliance

“It’s very easy for small companies to believe they can’t compete at an employer brand level because they can’t offer the same working environment or benefits as Google or Apple. However, our work with our members shows that, while these tangible factors matter, intangible factors, such as Purpose and Values, matter more. It’s often said that people don’t leave a company, they leave a manager. So, my advice is for smaller organizations to focus on developing a Purpose that inspires, and then ensuring that every manager brings this Purpose to life for each employee through the way they behave, and the coaching and care they give to their team.”

Patrik Schober, Chairman, Worldcom Group

“I believe it is essential for organizations of all sizes to assess exposure to risk on a regular basis. New threats can materialize from the most unexpected directions. After decades of stability and cooperation in Europe, the decision by one political leader has introduced a seismic change with Brexit. This is having far-reaching implications for every business in the EU and millions of organizations beyond its borders. Keeping your finger on the Brexit pulse is now a significant risk management task.”