The Dos and Don’ts of Online Reputation Management

Written By

HBI Communication Helga Bailey GmbH

This insights post is a summary of the original blog post published by Annika Müller of HBI Communication. Click here to view the original, full-length blog post.   

As a brand, your online presence is crucial. This is how others see your company. According to our partners at HBI Communication, your online reputation management is critical to significantly impacting the digital reputation of a career, business, or relationship – because what is reported online about a company can significantly distort its image. Here are some of the tips they offer:

Online Reputation Dos:

1. Optimize online presence: Online presence should be professional and consistent on social media, websites, or other platforms. Strengths and qualifications should be highlighted to directly reach and attract the potential customer.
2. Positive content marketing: excellent, informative content should be published that highlights the company’s expertise and knowledge. This can help build reputation in the specific area of expertise.
3. Respond to feedback: Time should be taken to respond to comments and reviews, especially negative ones. This not only expresses a company’s focus on its own online community – it also underscores its commitment to addressing concerns and criticism from among its followers. It is also advantageous to respond to negative feedback offline by contacting the critic privately.
4. Monitor reputation: Various tools and services can be used to actively monitor online reputation. In this way, potential problems can be responded to in good time and damage to the company’s reputation can be minimized.

Learn more about what to avoid doing in the full blog post: The Dos and Don’ts of Online Reputation Management. 

Our library is bursting with more insights. Click here to see more.