Help

Current Clients

Edit or delete the clients you have already entered in the system by clicking on the appropriate column link. For deletions, you will receive a confirmation screen before the deletion takes place.

Add a New Client

You can enter your clients into our system by filling out the web forms. The "Add a New Client" section on this page is the first step to filling out your complete client profile.

Be sure you check the drop down list carefully to see if your client is already in the system, possibly entered by another partner firm. You will want to check different spellings in case one parter put a "The" on the front of the companies name, etc. It is YOUR responsibility to keep our database clean by properly checking the list for a client that is already in the system. If you find the client in the dropdown box, select it and continue. If you are confident that your client is not in our system, enter the client's name in the new client name field. Be sure to be very careful with spelling of the name.

Once you have selected the name, click continue and you will be taken to the client profile page where you will fill out the rest of the details related to this client.

The Client Profile

Use the form to add/edit your client information. NOTE: You MUST enter at least one city location, the industry, at least one public relations specialty, and at least bullet 1,2 and 7 for the form to be accepted You should only enter one client profile per client. If you have more information about specific tasks you performed for the client, this should be entered under Client Successes.

You can list multiple cities for a client by typing in the boxes provided. If you fill all the boxes and still need to add more cities... submit the form and then return to edit the form again. Additional boxes will be provided when you edit the form the second time. You don't need to enter every city that a client is in (i.e. someone like McDonalds!) but just the cities of the main offices that you work with. You MUST list the cityname... i.e. you can not just list the country if the client is in multiple cities.

Changing a Client Name: Take great care when changing a client name in the system as the client name is related to case studies and maybe in use by more than one partner. If the client name is only in use by yourself... you may change the spelling of the client name. If that client name is in use by other partner firms, the system will not let you modify the name. In those cases you will need to contact the administrator at coo@worldcomgroup.com and request a change to a client name.

Each of the bullet points can have a maximum of 50 words. Therefore, anything beyond 50 words will be ignored. Use the checkboxes to select the specialties that you provided to this client. There is a limit to what can be selected for each area.

Deleting a Client

You can delete one of your clients from the system at any time. However, you cannot delete a client that has associated Client Successes. You will first have to go to the Client Successes area and delete the corresponding Client Successes. Once the client is deleted, your client profile will no longer exist in the system. There is no undo. The client name may stay in the system if another partner firm has entered that client for themselves.

Current Client Successes

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Deleting a Client Success

You will receive one confirmation screen before your case study is deleted. Once confirmed the page will be completely removed. There is no undo. While the case study will be deleted, your CLIENT information entered in the client list section, however, will not be affected.

Image Dimensions

You can upload images of varying sizes. However, your administrator has requested that you enter logo images that are no larger than 550 pixels wide and contact photo images or expert photo images that are no larger than 175 pixels wide. If you upload a file that is larger than these parameters, the system will automatically scale the image down to size. However, the server's scaling process may create an image that is not as crisp and clean as if you had properly sized the image yourself, so it is best to size the image correctly yourself first.

Selecting the File

To upload an image file, you will need to click on the "browse" button next to the input box. You must be using Netscape 3.0 or later or Internet Explorer 4.0 or later to utilize this feature. Some Macintosh users may even need 5.0 browsers to utilize this feature. Once you click on 'browse', you will have the option to choose the image you want to use on the page from your hard drive. You may need to "select all file types" to make sure you can see the images on your hard drive.

File Format

You can ONLY use JPG or GIF images. Make sure the filename has .jpg or .gif as the file extension. If you are using Macintosh, you may need to enter this file extension in the file name manually. To avoid problems, keep the file names as simple as possible... I.E. do not name your file "John & Dave.pictures. import!! .jpg" as the special characters and extra periods can confuse the server. Stick to simple file names like johnspic.jpg.

If you are loading up a JPG image... make sure it is in RGB format. A common mistake of those who work in the print world is to save your image as a CYMK. That is an ink-based format and will not display on a web browser. Uploading a CYMK image will cause you to see a broken image link. Convert your image to RGB before uploading.

File Size

For best results make sure that the file size is as small as possible for proper web loading. A logo should be no larger than 125KB. A contact photo should be no larger than 75KB. This will help your users be able to view the picture without having to wait for a long download. Web images are 72dpi and could be as small as 10-15KB when saved properly. The importance of this cannot be stressed enough! If you merely scan a photo with the default from your scanner, it may save the image in the wrong format (.bmp for instance) and it may choose a file size that is extremely large and will take too long to upload and download. The system will reject incorrect file types and sizes and you will waste the time uploading them. Even on a dial-up modem connection, it should not take you no longer than about 2 minutes to upload your photo to the site. If it takes longer than this, then you have probably not formatted your image correctly. If you do not know how to check and see if your file is the right size or format, then try to find someone who does to help you.

Using a Scanner

Generally, if you are using a scanner, the process might go like this: You will set up your scanner to scan at 72dpi. You may also need to change the % size until you see that the final size of the graphic will be the correct pixel width. Scan the image. Once scanned, use SAVE AS to save the image as a JPG (usually is the best format for photos), and if it asks you to compress the image, choose compression somewhere about medium (different programs handle this differently).